> Customer success
A success team that watches the signals, not just the tickets
Every SafetyIQ customer is assigned a dedicated Customer Success Manager who supports you from kickoff through go-live and beyond. We track how your crews use the platform, spot friction early, and help you turn everyday reporting into measurable safety improvement.
- ✓A named Customer Success Manager
- ✓Regular check-ins and a success plan
- ✓Adoption and safety activity reviews
> What we watch
Four signals that tell us how your program is really going
Logins alone don't prove value. Your CSM looks at whether people are using SafetyIQ, whether anything is getting in their way, and whether that use is producing real safety activity in the field.
Active users, active days, modules in use and how usage is spread across your sites and teams.
Activity trends, quiet periods, new and departing users, and whether reporting depends on just a few people.
Login problems, lockouts, slow screens or sync issues that quietly stop crews from reporting.
Observations raised, serious-risk reports, the balance of safe and at-risk findings, and how quickly actions are closed out.
> Root cause first
We find out why before we decide what to do
When a signal dips, your CSM investigates before recommending a fix. We check platform performance and data sync on our side first, so you never get told you have an adoption problem when the real cause is technical.
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Is there a clear owner for the program? Do supervisors and crews know what is expected of them? We help with refresher training, champion networks and leadership updates.
Do the forms, approvals and escalations match how your sites actually work? We help you adjust workflows and agree a success plan with owners and dates.
Are access, performance or a specific feature slowing people down? We fix what we can and take the rest straight to our product and engineering teams.
> How we work together
A steady rhythm, not a once-a-year review
The level of engagement scales with the size and complexity of your rollout, but every customer gets the same discipline behind it.
01
Review
We keep an eye on your adoption, friction and safety activity, and flag changes early.
02
Diagnose
We look at people, process and product, and rule out technical causes first.
03
Act
We agree a plan with you: an owner, a date and the outcome you expect.
04
Report
Business reviews show leadership what changed, from adoption to safety outcomes.
> Business reviews
Reviews that show leadership what changed
Your CSM brings the numbers that matter to your executives: who is using SafetyIQ, where reporting has grown, and how quickly risks are being closed out.
- ✓Adoption by site, team and module
- ✓Observation and action close-out trends
- ✓Agreed next steps with owners and dates
> Questions
Customer success FAQs
Will we have a dedicated Customer Success Manager?
Yes. Every customer is assigned a dedicated Customer Success Manager who supports you from kickoff through go-live and beyond, with regular check-ins to keep your program on track.
How do you measure whether we're successful?
We look at adoption, engagement, friction and safety activity together. Strong login numbers matter, but so do the observations, reports and closed actions that show your program is working in the field.
What happens if usage drops at one of our sites?
Your CSM investigates the cause, checks for any technical or data issues on our side, and works with you on a plan to get that site back on track.
Can you help us expand to more sites or modules?
Yes. Your CSM helps you plan rollouts to new sites, teams and modules, using what has worked in your existing deployment.
Where do we go for day-to-day support?
Customer Support and our knowledge base are available at help.safetyiq.com. Your CSM stays involved for anything that affects your wider program.
Do you share product feedback with engineering?
Yes. Your CSM raises workflow and feature issues directly with our product and engineering teams, and keeps you updated on what is planned.
> Get started
See what a partnership with SafetyIQ looks like
Book a demo and we'll walk you through the platform, our implementation approach and how your Customer Success Manager will support your rollout.
Book a demoGet a demo built around your sites, your teams, and the way your people work.
EHS, journey, and fatigue management software for field-heavy teams.
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