Stakeholder engagement is the process of identifying, listening to and involving the people and groups affected by or interested in a company's activities in its decisions.
Stakeholder engagement is the ongoing process through which an organization identifies the people and groups who affect or are affected by its activities, communicates with them and considers their views in its decisions. It is a foundation of ESG reporting, materiality assessments and maintaining a social license to operate.
Good engagement is two-way, documented and followed by visible action.
Before expanding night shifts, a logistics hub met with nearby residents about noise and lighting, and with workers about shift work fatigue and commuting safety. It changed truck routes, installed directional lighting and introduced fatigue checks for night drivers.
In many jurisdictions, yes. For example, ISO 45001 and many national laws require consultation and participation of workers.
Map them by how much they are affected and how much they influence the business, and focus effort accordingly.
Yes. Frameworks such as GRI ask companies to describe their approach to stakeholder engagement.
Part of SafetyIQ's EHS glossary: plain-English definitions of workplace health and safety terms.
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